Essentials of Fire Department Customer Service 1st Edition
The book that brought the fire SERVICE out of the Dark Ages, Essentials of Fire Department Customer Service is mandatory reading, studying, digesting, living, breathing and any other 'ing' for the person entering the emergency service.
Chief Alan Brunacini is the author of the hammer needed to break through thick skulls Hellbent on keeping the "care" out of the emergency response.
Rule #1--Be nice,...the most important of the essential rules... become better with customers; inside and out.
- see it as a Dear Friend,
- keep it close &
- use it to calibrate our moral compass.
- We must use it to illuminate the myriad-forms of corruption, thereby avoiding shame and loss of public trust.
- We must write small notes in the margins when we feel like paraphrasing the text.
- We must mine, strip, peck, suck, gnaw and dissect every kernel between the cartoon-covers.